Legal

Privacy Policy

You Ask We Fix, SLU informs you about its Privacy Policy regarding the processing and protection of personal data of users that may be collected during browsing of the website: https://youaskwefix.com

The Owner guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

The use of this website implies acceptance of this Privacy Policy, as well as the conditions included in the Legal Notice.

Identity of the Data Controller

Principles Applied in Data Processing

In the processing of your personal data, You Ask We Fix, SLU applies the following principles in accordance with the GDPR:

  • Lawfulness, fairness, and transparency: We will always request your consent before processing personal data, and will inform you clearly and in advance of the specific purposes for which it is collected.
  • Data minimisation: We will only request the data strictly necessary for the purpose for which it is collected.
  • Storage limitation: We will retain personal data only for as long as strictly necessary for the stated purpose. You will be informed of the applicable retention period.
  • Integrity and confidentiality: Personal data will be processed in a way that ensures its security, confidentiality, and integrity. We take all necessary precautions to prevent unauthorised access or misuse by third parties.

Collection of Personal Data

It is not necessary to provide any personal data simply to browse this website.

Personal data is collected only when you voluntarily submit it — for example, when you send us an enquiry through the contact form. In that case, the data collected may include your name, company name, email address, phone number, and the content of your message.

Purpose of Processing

We process your personal data for the following purposes:

  • To respond to enquiries and project requests submitted through the contact form.
  • To maintain communication regarding services you have expressed interest in.
  • To comply with legal obligations applicable to the Owner.
  • To ensure the correct functioning and security of this website.

We do not use your data for automated profiling, advertising, or any purpose beyond those listed above.

Legal Basis for Processing

The legal basis for processing your personal data is your explicit consent, provided at the time you submit your information through the contact form.

Categories of Personal Data

We process the following categories of personal data:

  • Identifying data: name, company name, email address, phone number.

We do not process any special categories of sensitive personal data.

Data Retention

Personal data provided to You Ask We Fix, SLU will be retained for as long as necessary to fulfil the purpose for which it was collected, or until you request its deletion.

Your Rights

You have the right to:

  • Request access to your stored personal data.
  • Request rectification or erasure of your data.
  • Request restriction of processing.
  • Object to processing.

To exercise any of these rights, please send your request by email to info@youaskwefix.com, including a copy of your identity document (National Identity Card or equivalent) for verification purposes.

The exercise of these rights does not affect any data the Owner is legally obliged to retain for administrative, legal, or security purposes.

You also have the right to lodge a complaint with the supervisory authority — in Spain, the Agencia Española de Protección de Datos (AEPD) at www.aepd.es — if you consider that the processing of your personal data infringes applicable data protection regulations.

Data Security

You Ask We Fix, SLU takes all reasonable technical and organisational precautions to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Your personal data will not be transferred to third-party organisations, except where required by law or where a service requires a contractual relationship with a data processor, in which case your explicit consent will be obtained beforehand.

Web Browsing

When browsing this website, certain non-identifying technical data may be collected automatically, such as your IP address and browser type. This data is used solely to ensure the correct functioning of the website and is not used to identify individual users.

This website does not currently use third-party analytics services. Should this change, this policy will be updated and you will be informed via the cookie consent mechanism.

Cookie Policy

For information on how this website uses cookies, please refer to our Cookie Policy.

Embedded Content and Third-Party Links

This website may contain links to third-party websites. The Owner is not responsible for the privacy practices or content of those sites. If you access an external site through a link on this website, we recommend reading that site's privacy policy.

Accuracy of Personal Data

You agree that the data you provide to You Ask We Fix, SLU is correct, complete, accurate, and up to date. As a user, you are solely responsible for the accuracy of the data you submit, and release the Owner from any liability in this regard.

Acceptance and Consent

By using this website and submitting your data through the contact form, you declare that you have been informed of the conditions regarding personal data protection, and accept and consent to their processing by the Owner in the manner and for the purposes set out in this Privacy Policy.

Changes to This Privacy Policy

You Ask We Fix, SLU reserves the right to modify this Privacy Policy to reflect legislative or regulatory developments, or changes in industry practice. Any updated version will be published on this page and will replace the previous version from the date of publication.

Contact

For any questions about this Privacy Policy, please contact us at:

You Ask We Fix, SLU
Calle La Uva 22, 28860 Paracuellos de Jarama, Madrid, Spain
Email: info@youaskwefix.com
Phone: +34 645 633 887

Last updated: June 2026